Whether you have a blog or an online business, it is important to connect with your users to increase your audience's engagement. If your website does not provide an effective and quick way to interact with you, chances are that potential customers will leave and look for another site that does. If you are using WordPress, it is essential to make sure that your website has the right tools and functionality to enable interaction with your users.
The good news is that you can use WordPress message plugins to improve communication with your website visitors. By using direct messages, you can encourage real-time interaction and personalize your visitors' user experience (UX) without any extra effort on your part.
Discover our Video Guide to the most effective WordPress plugins for posts
In this blog article, we provide a clear explanation of what exactly a message plugin is and how your website can benefit from it. In addition, we would like to introduce to you our top ten WordPress message plugins. Let's get started!
What is a WordPress message plugin and how can it help you communicate with your users, readers or customers in real time? Find out here.
Unlike traditional means of communication such as phone calls or e-mail contact forms, an instant messaging system allows users to communicate directly and immediately with a vendor, website owner or blogger. In addition to facilitating direct interaction between you and potential customers, messaging plugins also allow you to integrate the chat experience directly into your Web site. This is especially useful for WordPress websites.
On the front end of your website, WordPress is usually displayed as a chat window that jumps up. The visitor can then ask questions by typing them in.
WordPress plugins are used to provide customer support, schedule appointments and answer user questions about products or pricing. In addition, some tools can serve as communication tools for team members.
Exactly what features you get depends on the specific WordPress plugin you choose. Many options can be customized to integrate seamlessly with your website. Other common features of message plugins include a chat box widget, the ability to add images and videos, and automated comments.
There are several benefits to your WordPress site when you use a messaging plugin. By using message tools, you can personalize the interaction with your visitors or customers. There is a lot of evidence showing that this approach is effective.
A study by Zendesk found that an automated system where it is difficult to speak to a human service provider employee is considered one of the most frustrating aspects of the customer experience. This data shows that consumers prefer personalized customer service. This highlights the importance of WordPress, as it provides a platform for businesses to improve and personalize their customer service.
While not all interactions can be fully customized, WordPress message plugins can be of great help in providing a more personalized and responsive experience. Moreover, they are often equipped with handy tools that allow you to automate important tasks. This helps take essential work off your hands, allowing you to focus on other important aspects of your WordPress website and business.
WordPress message plugins offer several other benefits, such as:
Before selecting a plugin for posts, it's important to check that your WordPress site works well with Kinsta APM. This performance monitoring tool helps identify any issues with your site's efficiency so that visitors can have an optimal user experience on your pages.
The best WordPress plugins for creating posts
There are many plugins for creating posts on WordPress to choose from. Budget, features and design all play a role in making the best choice for your website. We've gathered ten of the best options for you, so let's get right to the details!
1. WordPress plugin for customer support, sales and marketing
A handy WordPress plugin called Crisp offers the perfect solution for consolidating customer support, sales and marketing. With this plugin, you have the ability to manage Live Chat, Twitter DM, Facebook Messenger and email and integrate them into one clear inbox.
At Crisp, we also offer CRM software designed specifically for WordPress users. This software allows you to automate certain tasks, giving you more time to focus on answering customer questions.
Key features:
Pricing: For WordPress users, Crisp offers a basic free option for those who only need a simple chat box. However, if you're looking for more advanced features, such as multiple inboxes, the premium version starts at just $25 per month.
2. Tidio
Using the Tidio plugin for WordPress, you can increase your sales and optimize your customers' experience. This user-friendly tool can be easily installed and allows you to respond to your visitors in real-time, so you can quickly answer their questions. It also allows you to see who is on your website, track results and conduct automated chats using AI. In addition, you can view the locations of your visitors.
Key features:
Cost: The Tidio Live Chat plugin offers a free version and paid levels starting at €19 per month.
3. WordPress Live Chat
If you're looking for a completely free tool, WordPress Live Chat might be for you. The installation process is quick and hassle-free, and you can easily add users, customize your chat box and change various aspects of the chat feature. With the Superchat option, site visitors have the ability to send a message or make a call directly from the chat box, making it much easier to connect with your target audience.
Key features:
The most important
Cost: using 3CX's live chat feature on your WordPress website is absolutely free.
4. WordPress Front End PM
WordPress Front End PM allows you to easily exchange messages with your users through your website's frontend, without having to go to the dashboard. This handy plugin allows you to add attachments to your chats, making it easy to share files. In addition, administrators can set limits on the number of messages users can keep in their chat box, which helps reduce the size of your database. With WordPress Front End PM, communicating with your users becomes a breeze!
Key features:
WordPress is a content
Cost: Front End PM offers both a free option and premium subscriptions starting at $39 per year.
5. Pure Chat is a WordPress plugin that offers live chat functionality with customization options for chat widgets and transcription history. With the Pro option, which you can try out with a free 30-day trial, you can use real-time analytics and track your visitors as they explore your WordPress website.
Key benefits of WordPress:
Pricing: The makers of WordPress offer a free option and a paid version starting at $49 per month ($39 per month with annual payment).
6. Tawk.To Live Chat
Another option on our list is Tawk.To Live Chat, a free and easy-to-install tool. With this tool, you can not only gain insight into your website's visitors, but also respond directly to questions via a customizable chat box. In addition, Tawk.To Live Chat lets you personalize your greetings and share promotions. It's even possible to integrate Tawk.To Live Chat with our managed WordPress hosting, so you can optimize your website's performance and improve your customers' user experience.
Key features:
Cost: This WordPress plugin can be used at no cost.
7. WordPress LiveChat
WordPress LiveChat is a handy tool that allows you to interact directly with visitors to your website. You can send personalized messages based on visitor behavior. The handy "message sneak-peek" feature allows you to see exactly what a user is typing, so you can respond quickly. In addition, WordPress LiveChat has a handy option that lets you save answers to frequently asked questions with just one click, saving you valuable time.
Key elements:
Pricing: LiveChat offers a free plugin for WordPress, as well as premium subscriptions starting at $50 per month.
If you're looking for a way to improve your team's communication and efficiency, it's worth considering JivoChat Live Chat. This WordPress plugin allows you to add a dedicated chat widget to your website that works perfectly on both mobile devices and desktops. JivoChat also provides detailed information about your visitors' locations, sources and languages. Moreover, its handy color-coding system allows you to organize chats and keep them organized.
Key features:
Rates: The entry-level subscription is free for the first five employees on your team. After that, Professional choice starts from $19 per employee per month.
9. Smartsupp - Connect with your website visitors using Smartsupp, an automated chatbot that sends instant messages as soon as visitors enter your website. Its convenient multi-channel feature allows you to manage and respond to emails and chats in one place. Smartsupp is especially popular in Europe for its compliance with General Data Protection Regulation (GDPR) regulations. If you use WordPress, Smartsupp is a handy tool to communicate directly with your visitors.
Key features:
Cost: the free choice is perfect for freelancers and individual websites, while premium subscriptions start from $19.50 per month. These prices apply to the use of WordPress.
10. Formilla's Live Chat: Increase your conversion rates with this WordPress plugin. Receive email and in-app messages to engage your customers. Plus, get desktop notifications for instant communication. This plugin is compatible with Chrome, Firefox and Safari.
This tool offers both custom and AI chatbots. By using the chat forwarding feature, you can move messages between team members to provide customers with the most comprehensive response available. This functionality can be integrated into a WordPress website.
Key features:
The most important
Cost: the makers of WordPress have a free version available, as well as paid levels starting at $17.49 per month.
Overview
By communicating directly with visitors to your WordPress website, whether answering questions or solving problems, you can strengthen your relationship with potential customers or subscribers. Using a messaging plugin, you can facilitate this process while giving your brand a more human touch and improving the user experience. This, in turn, can lead to increased conversions and growth of your business.
To summarize briefly, here we present our ten best WordPress plugins for posts and what they excel at:
Do you have questions about selecting the best WordPress plugin for your website? Let us know in the comments below!
Reduce effort and expenses and optimize your website's performance with our managed WordPress package. With each package, you get more than $275 of enterprise-level integrations, including a powerful CDN, protection against DDoS attacks, protection against malware and hacks, edge-caching and Google's fastest CPU machines. Get started without long-term contracts, with migration support and a 30-day money-back guarantee.
Take a look at our WordPress packages or contact our sales department to find the package that best suits your needs.
Jeremy Holcombe is an expert in WordPress and works as a Content & Marketing Editor at Kinsta. In addition to working as a WordPress web developer and content writer, he enjoys relaxing on the beach, waves and watching movies. He shares
Special deal: take advantage now of 4 months of free hosting for your WordPress website. This will ensure that your site performs optimally during the busy holiday season.
Other interesting articles and topics
Discover the top 14 WordPress plugins for photo galleries, including examples and a comparison
Secure your WordPress website with the best plugins to keep out malicious threats
Give your opinion
Leave a comment below and cancel if desired.
WordPress Name
WordPress Email
By filling out this form, you agree that the personal data you have provided will be processed according to Kinsta's Privacy Policy. This means that the data may be transferred to the United States.
By agreeing, you agree to receive information from Kinsta about our services, events and promotions. You can unsubscribe at any time by following the instructions in the messages you receive.
Sign up for our newsletter and stay up-to-date on the latest in web development, including trends, frameworks and programming languages. Discover the latest information about WordPress and stay up to date on
Sign up for the newsletter of Kinsta Hosting, a leading platform with excellent resources and services for your business. Compare Kinsta and find out why it's the best choice for your WordPress website. Copyright © 2023 Kinsta Inc. All rights reserved. Kinsta® and WordPress® are registered trademarks. Please contact us for legal information.
