At Digi Company, acting as Digi Hosting, we are committed to the protection and integrity of customer data. This policy defines the responsibilities related to data management and security. For information about your own personal data (billing, etc.), please refer to our Privacy Policy.

Article 1: Definition and Ownership of Customer Data.

1.1 Definition: Customer Data means all data posted, published or generated by the Customer on the assigned web space. This includes emails, web pages, images, files and database content.

1.2 Ownership: The Customer retains full intellectual property rights in all Customer data at all times. Digi Hosting does not claim ownership on any content posted by the Customer. Templates and scripts provided by Digi Hosting remain the property of Digi Hosting or its licensors (in accordance with Article 14 of the General Conditions).

1.3 Legal Responsibility: Customer is exclusively legally responsible for all content hosted through its account.

Article 2: Data management and AVG role

2.1 AVG roles: If the Customer processes personal data of third parties (e.g., website visitors), the Customer acts as the Controller and Digi Hosting as Processor.

2.2 Processing Agreement (VWO): Our VWO applies to all professional customers. Please note: For exclusively personal or household use (Art. 2(2)(c) AVG), the AVG does not apply and a VWO is not necessary.

2.3 Timeliness requirement: The Customer is responsible for keeping their contact information accurate through the customer environment to ensure continuity of service.

Article 3: Monitoring, Compliance and Intervention.

3.1 Passive Control: Digi Hosting does not actively or pre-screen content posted by Customers and does not conduct any legal review.

3.2 Intervention clause: Digi Hosting only intervenes and takes action (such as suspension or deletion) in the following situations:

• Patently Illegal Content: Upon detection of criminal content (such as phishing, malware or child pornography). In these cases, competent authorities are informed immediately.

• Legal Binding Order: By a valid order from a competent judicial authority within the EU.

• Violation AUP: Upon breach of the Responsible Use Policy, as described in Article 6 of the General Conditions.

Article 4: Security and Backup Policy.

4.1 Data Center Security: Digi Hosting guarantees that the infrastructure meets high security standards, including physical access control and network security.

4.2 System Backups (Disaster Recovery): System proprietary data are periodically backed up to an external location. These backups serve solely for recovery in the event of a fatal infrastructure failure (Disaster Recovery).

4.3 Customer Responsibility (Essential): Customer acknowledges that the System Backups (4.2) not serve as the primary backup facility for individual data recovery. In accordance with Articles 12.1 and 12.2 of the General Conditions. Customer is responsible for managing its own backups. Digi Hosting is not liable for data loss due to failing third party software (such as JetBackup), barring explicitly different SLA agreements.

4.4 Access Security: The Customer is responsible for maintaining strict confidentiality of login credentials and properly locking sessions to prevent unauthorized access.