The Importance of Privacy at Digi Hosting

At Digi Hosting, we are committed to protecting the privacy of our customers. When a customer provides personal data to Digi Hosting, this establishes a relationship of trust. It is our responsibility to handle this data carefully, transparently and in accordance with applicable laws and regulations.

Collection of Personal Data.

When entering into a subscription with Digi Hosting, the customer must provide certain personal information, including name, address, e-mail address and telephone number.

For more information on how Digi Hosting processes and secures these personal data, please see our Privacy Policy.

Security and Processing of Data.

Digi Hosting takes appropriate technical and organizational measures to protect personal data. If sensitive information, such as credit card information, is provided for payment purposes, we make every reasonable effort to secure this data, such as by means of encryption.

Our Processor Agreement applies to all customers within the European Union who process personal data through our services. This agreement, together with our adapted privacy policy, forms the legal basis for data processing within our infrastructure.

Please note that if you use our services exclusively for personal or household purposes, and you are a natural person, the General Data Protection Regulation (AVG) does not apply. In that case, signing a processing agreement is not necessary.

Management of Personal Data

To ensure the continuity and quality of our services, we ask customers to notify Digi Hosting of changes to their personal data - such as name, address and e-mail address - in a timely manner. This data can easily be updated via the domain's control panel under the section Data Owner.

Definition and Ownership of Customer Data.

By customer data we mean all data placed by the customer on their web space within Digi Hosting's platform, including emails, web pages, images and database content.

If the customer processes personal data in the role of data controller, Digi Hosting acts as a data processor in accordance with the provisions of the processor agreement.

Content on the Web space

When registering a domain name through Digi Hosting, the customer acquires ownership of the domain. The customer retains full rights to the content published through his web space. Templates and images provided by Digi Hosting remain the property of Digi Hosting. Digi Hosting does not claim ownership rights to data posted by the customer. The customer remains fully legally responsible for all content hosted through their account.

Digi Hosting does not actively monitor content posted by customers, nor does it conduct any legal review. In cases of patently illegal or criminal content, such as child pornography or phishing attempts, Digi Hosting will take appropriate action and inform the competent authorities. In other situations, Digi Hosting acts solely on the basis of a legally binding order from a competent authority within the EU or US.

Customer Responsibility

The customer is responsible for correctly closing the session by logging out after using the account to prevent unauthorized access to personal data. This applies in particular when using public computers, such as in libraries or Internet cafes.

Data Security and Backup Policy.

Digi Hosting recognizes the special responsibility associated with hosting personal data. Our data center is designed in accordance with the highest security standards to ensure secure data storage.

All system proprietary data is backed up every hour via a secure fiber optic connection to an external location. This serves to protect against data loss due to internal failures.

If necessary, the entire server - including all customer environments - can be restored to the last available backup. Restoration is only possible if the data loss was caused by a cause within the responsibility of Digi Hosting.