At Digi Hosting, we are committed to protecting your personal data. In this privacy policy, we explain what data we collect, why we collect it, how we process it and what rights you have. We treat your data carefully and in accordance with the General Data Protection Regulation (AVG).

1. Who are we?

Digi Hosting is a web hosting company based in Belgium. We offer web hosting, domain name registration, email services and related services, among others.

Contact details:

Digi Hosting

BE0749684888

A. Van Ooteghemstraat 7, 9050 Ghent Belgium
E-mail: support@digi.hosting

2. What data do we process?

We process the following categories of personal data:

• Contact and identifying information (such as name, address, e-mail address, phone number);

• User names, passwords and login information;

• IP addresses and domain names;

• Order history and billing information;

• Membership information and contract details;

• Communication via email, chat or other channels;

• Support requests and customer contact information;

• Analysis and usage data of our services;

• Data about posted content, such as images or text on websites.

We may additionally process additional data if you voluntarily provide it to us.

3. For what purposes do we process your data?

We process personal data for the following purposes:

• To provide and manage our services;

• For customer service and technical support;

• For billing, administration and performance of agreements;

• For security and fraud prevention purposes;

• To comply with legal obligations;

• For marketing purposes, if you have given permission;

• To analyze and improve our services.

4. What is the legal basis for processing?

We process your data on the following bases:

• Execution of an agreement;

• Meeting a legal obligation;

• Justified interest (such as security and improvement of our services);

• Your consent (e.g., for marketing or newsletters).

5. Do we share your data with third parties?

We share your personal data only with:

• Sub-processors necessary to provide our services (such as data centers and domain name registrars);

• Government agencies, if required by law;

• Outside consultants or service providers (such as accountants or legal advisors), as necessary.

We enter into processor agreements with all sub-processors.

Our current sub-processors are:

• OpenProvider (Netherlands).

• CBA Lochristi (Belgium)
• Bill To Box (Belgium)

6. Is data processed outside the EEA?

In principle, we process personal data within the European Economic Area (EEA). If data is processed outside the EEA, we provide appropriate safeguards, such as the use of model contractual clauses.

7. How do we protect your information?

We take appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse or disclosure. Despite our efforts, we cannot guarantee absolute security. Use of our services is at your own risk. Please use our services preferably in a secure environment.

8. Do we collect data from minors?

We do not knowingly collect data from persons under the age of 18. If we discover that we have collected such information, we will delete it immediately. If you suspect that we have collected data from a minor, please contact us at support@digi.hosting.

9. What are your privacy rights?

You may have the following rights, depending on where you live:

• Right to access your data;

• Right to rectification;

• Right to data erasure;

• Right to restriction of processing;

• Right to data portability;

• Right to object to processing;

• Right not to be subject to automated decision-making;

• Right to withdraw consent (as applicable).

You can exercise these rights by contacting us at support@digi.hosting. We respond within the legal deadline.

10. Do we support "Do-Not-Track" signals?

Currently, we do not respond to "Do-Not-Track" signals from web browsers because a uniform standard has not yet been developed. If this changes, we will update our policy.

11. Changes to this privacy policy.

We reserve the right to change this privacy policy. We recommend that you review this statement regularly. We will notify you of any material changes via our website or by e-mail.

12. Contact

For questions about this privacy policy or the processing of your personal data, please contact:

Digi Hosting
E-mail: support@digi.hosting

13. How can you access, change or delete your data?

You may submit a request to inspect, rectify or delete your personal data at support@digi.hosting. We will process your request in accordance with the AVG.