This policy defines the procedures and responsibilities related to the expiration and restoration of domain name registrations. It supplements Article 11 of the General Conditions.

Article 1: Responsibility and Renewal

1.1 Active Duty of Care: Digi Hosting renews domain name registration not automatically, unless explicitly configured by the Customer through the control panel. The Customer bears sole responsibility for the timely renewal and keeping the contact information of the domain name holder accurate. 1.2 Payment as Instruction: A domain name registration is technically effected only after integral receipt of payment of the renewal invoice.

Article 2: Reminder procedure (Pre-expiry Notices).

To prevent inadvertent expiration, Digi Hosting maintains a strict reminder cycle. Five (5) email notices will be sent to the email address known to us:

• 27, 14, 7, 3 and 1 day(s) before the due date.

Each notification will include the due date and a Pro Forma invoice. If payment is not processed by Digi Hosting by the due date, the invoice will automatically expire and the domain name will not be renewed. Digi Hosting is not liable for non-receipt of these notifications due to factors beyond its control (e.g., spam filters or outdated email addresses).

Article 3: Post-expiry status.

If a domain name passes the expiration date without successful renewal, the following modalities take effect: 3.1 Final Due Date Notification: Within five (5) days of expiration, Digi Hosting will send a mandatory notification that the domain has expired (in accordance with ICANN rules for gTLDs). 3.2 Deactivation: The domain name is immediately removed from the DNS zone, making linked websites and e-mail services unavailable.

Article 4: Redemption Grace Period (RGP) and Grace Fees

After the domain name expires, depending on the specific extension and the regulations of the governing registry, a grace period (extension of grace period) and/or a redemption period (quarantine) begins.

4.1 Limitations: During the redemption period the domain name generally cannot be transferred or modified, and it has been taken offline. 4.2 Restoration and Administrative Fees: If the Customer wishes to restore or reactivate an expired domain name during one of these phases, the following fixed administrative fees apply:

• Grace Fee: If the domain name is located in the applicable grace period is located and requires manual or additional intervention, the administrative costs amount to 24.99 EUR, excluding VAT.

• Redemption Fee: If the domain name is listed in the official redemption period (quarantine) and registry modifications are required, the administrative recovery costs amount to 59.99 EUR, excluding VAT.

If a domain name goes through both phases consecutively and active actions or registry claims are required in both phases, these amounts are cumulative due (being the sum of the grace fee and the redemption fee).

All restoration fees listed are always in addition to the regular renewal fee for the domain name for the new period and are due immediately upon submission of the restoration request.

4.3 No Guarantee: Digi Hosting can never guarantee the successful restoration of a domain name; this is, in all cases, entirely dependent on the policies, technical timing, and approval of the relevant registry (such as DNS Belgium, SIDN, ICANN partners, etc.).

Article 5: Specific Registry Terms.

5.1 Variable Deadlines: Customer acknowledges that specific ccTLDs (such as .be and .nl) apply different expiration procedures and quarantine periods. The regulations of DNS Belgium and SIDN respectively shall apply in these cases in full. 5.2 Language: All communication regarding domain expiration shall be in the language of the original agreement or in English, depending on the regulations of the relevant registry.