I cannot connect via FTP

Go through these points before you open a ticket.

Here's how

1. Is the server right? Use yourdomain.be. If that doesn't work yet (domain just transferred), you'll find the server address in your welcome email.
2. Is the password right? Test with the file manager or set a new FTP password.
3. In FileZilla, choose "Explicit FTP over TLS" and passive mode.
4. Some internet providers or company networks block FTP (port 21). Try via your phone's hotspot: if it works there, the block is at your provider or modem.
5. Too many failed attempts? Your IP address may then be temporarily blocked; wait 15 minutes.

Still not working? Open a ticket and include the error message from FileZilla.